If you’re looking for instructions on how to submit a refund request, please click here
For answers to commonly asked questions we receive regarding a refund's status, please click here
While our 30-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
• A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
• Multiple refunds have been requested by a student for the same course.
• Excessive refunds have been requested by a student.
• We do not grant refunds for any subscription services unless otherwise required by applicable law.
These refund restrictions will be enforced to the extent permitted by applicable law.
In cases where a transaction is not eligible for a cash refund, the refund will be granted using VIEM credits , provided it otherwise meets our 30-day refund policy. If your course purchase is only eligible for a credit refund, this will be indicated on the refund page.
iOS (Apple): iOS payments are processed through Apple and not VIEM, and so we are unable to offer cash refunds for in-app purchases made in the Apple App Store. You can read more about Apple's refund policy here
Bank & cash transfers: certain bank and cash transfer methods are only eligible for credit refunds.
PayTM & GooglePay: courses purchased through PayTM or Google Pay are only eligible for credit refunds.
VIEM credits: for more information regarding VIEM credits and refunds involving them, please click here.
Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.